Our recommendations

We recommend that:

1. as part of their training, new frontline staff for the Ministry for Primary Industries and the New Zealand Customs Service be fully briefed on the roles and responsibilities of both agencies;
2. as suggested by the Integrated Targeting and Operations Centre Review in 2016, the Border Sector Governance Group develop a long-term vision and strategy to 2030. This long-term strategy should include how information-sharing barriers can be reduced, and which systems, tools, and processes border agencies should work on together more collaboratively to ensure efficiencies; and
3. the Border Sector Governance Group communicate the long-term vision and strategy to 2030 to all staff, to ensure a stronger understanding and create a culture of collaboration between the agencies.