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Our recommendations

Ministry of Justice: Modernising court services.

We recommend that the Ministry of Justice:

  1. ensure that it has effective processes to collect, collate, analyse, and report on feedback from people and organisations that are affected by changes to court services resulting from projects; and
  2. prepare a performance measurement and reporting framework, including a timetable, to track whether the intended improvements from its investments in projects to improve court services are being achieved.
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CoverMinistry of Justice: Modernising court services

ISBN 978-0-478-44281-6